This Privacy Policy governs the way in which Vitalia Nikola Ltd Skopje (hereinafter “Controller”) collects, uses, and processes the data collected by you as personal data subjects (hereinafter you, the entities or users) when visiting the website www.vitalia.com.mk (hereinafter: “website”) and / or use of Vitalia web sales service, which is described in detail in the section entitled: “How to buy” and “Delivery”. By accessing the website, you confirm that you have read, understood and agreed to the terms of the Privacy Policy.

  1. What personal data do we collect?

When you visit the website, your personal data is collected and processed, which you voluntarily submit during your registration on the website (creation of your profile), and use of the online shopping service (ordering the product and paying for it). If you take any of these actions, it is understood that you have given your consent to the processing of personal data for the purposes for which you submit them.

During your registration on the website and the creation of your profile, Vitalia processes the following personal data:

  • your name and surname
  • address
  • phone number
  • Email address

When using the Online Shopping Service, Vitalia processes the following personal data:

  • your name and surname
  • address
  • phone number
  • e-mail address

When using the Refund service, Vitalia processes the following personal data:

  • your name and surname
  • information about your transaction account

When using the Contact in Information service, Vitalia processes the following personal data:

  • your name and surname
  • e-mail address

When using the Newsletter service, Vitalia processes the following personal data:

  • Email address

Additionally, our website uses the “Cookies” tool to collect data such as: browser name, computer type, as well as technical information about the connection you use when visiting the website, such as operating system and the Internet Service Provider, IP (Internet Protocol) addresses that are assigned by the Internet Service Provider and are different for each user. The collection and processing of this data is done with your consent and acceptance of our tool for “Cookies”. For more details please read the Cookie Policy.

  1. Manner of collecting personal data

The data during your registration on the website and when using the online shopping service is collected directly from you, i.e in a way that you personally and directly submit the data to us or automatically through the „Cookies” tool, if you have agreed with it (Please read the Cookie Policy for further information)

  1. For what purposes is your data collected and processed?

Vitalia collects and processes your personal data exclusively for the purposes for which it is provided such as:

  • enabling on-line use of our services and products;
  • administering the content, promotions, surveys and other functionalities of the site, in order to improve its quality and the services we offer through it;
  • timely informing the users about their products, as well as about all actions and promotions of their products (direct marketing), Please see for more details in item 5;
  • for realization of on-line orders available on the website www.vitalia.com.mk (timely and accurate delivery, price collection for the sold items)
  • for refunds;
  • for contact by e-mail;

  1. Manner of processing your personal data and deadlines for storing your data

Your personal data will not be processed for any purpose other than the purpose for which it was collected. The collected personal data are processed, mechanically and / or electronically, exclusively by persons, employees / hired by the Controller who have access to them and who are authorized and authorized to perform analyzes, as well as by respecting the principles of personal data processing by Law on Personal Data Protection.

Vitalia processes your personal data in accordance with the regulations for personal data protection of the Republic of Northern Macedonia, taking all prescribed technical and organizational measures to ensure confidentiality and protection in the processing of personal data at its disposal.

Additionally, Vitalia applies security measures when collecting, storing and processing information to protect against unauthorized access, alteration, disclosure or destruction of your personal data, as well as non-personal data, which are stored on our site. Personal data can be submitted only to the competent authorities, in accordance with the legally prescribed procedure.

If you decide to withdraw your consent to the processing of your personal data, your personal data will be deleted, except for personal data for which VITALIA has a legal obligation to keep within a legally prescribed period in accordance with the Law on Archive Material or other applicable law.

Vitalia processes the personal data during your registration on the website and creation of your profile until the withdrawal of the consent, ie until the moment when you decide to delete your profile or you ask us to do it for you.

Personal data when using the On-line purchase service, Vitalia has a legal obligation to keep all documents and records with your personal data related to realized sales and payments, within 3 (three) years or longer legal term (if is prescribed by law) which is mandatory for keeping accounting documentation and documents related to payment operations in accordance with the Law on Archival Operations.

Personal data when using the Contact Information service, Vitalia keeps until the withdrawal of your consent, unless they are given for the realization of your rights in relation to the purchased product, in which case Vitalia keeps the data within 1 (one) year.

When using the Newsletter service, Vitalia keeps your personal data until your consent is withdrawn.

  1. Policy on how to process personal data for direct marketing purposes

We may use your personal information to send you direct marketing announcements about our products and services or our related services, including our announcements of the latest products and upcoming events. It can be in the form of email, posting, SMS, telephone or targeted internet advertisements. We limit direct marketing to a reasonable and proportionate level and send you announcements that we consider to be of interest to you and relevant to you, based on the information we have about you.

We use your personal data for direct marketing purposes solely on the basis of your consent to the processing of your personal data for direct marketing purposes which you have the right to provide when accessing and using it.

When registering as a new user, you have the right to give your consent by selecting the option: “Subscribe to our Newsletter”. Selecting this option is not a condition for registering as a new user.

You have the right to ask us at any time not to send marketing announcements and not to use your personal data when profiling for direct marketing purposes. You may refuse to receive electronic news and other marketing announcements if you follow the guidelines for rejecting content in emails by following the links to opt-out at the bottom of the email: “To unsubscribe from this newsletter, please click here. “

Or, you can exercise your rights in a simple way by contacting:

Email address: contact@vitalia.com.mk

Contact phone: +389 23078 801

  1. Your rights as a subject of personal data

In accordance with the Law on Personal Data Protection, as an entity whose personal data we process, you have the following rights:

  • to be informed by Vitalia about the way of processing personal data, including whether personal data are used in accordance with the purpose for which they are given;
  • ask Vitalia to supplement, modify and / or update if your personal information is incomplete, inaccurate, or out of date by submitting a request, and Vitalia should do so within 15 days and correct your personal data;
  • ask Vitalia to restrict the processing of personal data by properly indicating which personal data will be stored;
  • ask Vitalia to delete your personal data, whereby Vitalia is obliged to delete personal data within 30 days from the date of submission of the request for deletion, under conditions provided in the Law on Personal Data Protection;
  • submit a request to Vitalia with which you will withdraw the consent given for the purposes of personal data processing;
  • file a complaint to Vitalia about the way your personal data is processed; and
  • opt out of the processing and use of your personal data for direct marketing purposes.

To exercise these rights, you can contact us at:

E-mail address: contact@vitalia.com.mk

Contact phone: +389 23217177

or you can contact our Personal Data Protection Officer:

Name and surname: Marija Stojanovska

Contact phone: 070-309-039

E-mail address: marijass@vitalia.com.mk

If you have an objection to the way your data is processed in Vitalia, you have the right to contact:

Personal Data Protection Agency, Blvd. “Goce Delchev” no. 18, Skopje https://www.dzlp.mk/

info@privacy.mk

  1. Providing data on the use of third parties

Personal data can be submitted only to the competent authorities, as well as to third parties-processors with an authorization given by the Controller and under conditions and to the extent permitted by the Law on Personal Data Protection.

  1. Transfer of personal data to other countries

Vitalia does not transfer personal data to third countries.

  1. Change of the Controller privacy policy

This Privacy Policy is subject to change at any time by posting the amended Privacy Policy text on our website as well as the date of the update. Changes to the Privacy Policy take effect immediately upon publication. Therefore, please periodically review the Privacy Policy and read any changes thereto. By continuing to access and use our website, the user agrees to the changes and accepts the provisions of this Privacy Policy.

  1. Last update of our Privacy Policy

18.03.2022