CONTACT

HEAD OFFICES

VITALIA HEALTHY FOOD

Street 516,

no. 10 Skopje,

Macedonia contact@vitalia.com.mk

DDITIONAL INFORMATION

FREQUENTLY ASKED QUESTIONS

Where can I find your products?

Vitalia products are available in our stores, whose locations you can see on Google Maps, or on the links below:

Vitalia Central - Qeramidnica, Gazi Baba

or

Vitalia Healthy Food Store - Clinical Center

Our entire range of products is available on our online store.

You can also find our products in all major markets in the Republic of Macedonia.

How long will it take for my order to arrive?

3-4 working days.

We use the service of Eco Logistic Courier for the delivery of our shipments, but the order itself is prepared and packed by the Vitalia team to ensure a flawless and quality consumer experience.

If you want your order to arrive at a time that suits you, but is outside the standard delivery period, contact us through the contact form or at contact@vitalia.com.mk

Can I return a product?

After receiving the shipment, please check the product and if there is visible damage (torn parts or creases) or the product does not comply with your order, please contact us by phone at +389 2 3217 177 or send an email with your data (name, surname and phone) to contact@vitalia.com.mk, or by filling out the form on the right, and state the reasons for which you want to exchange/return the package.

Please contact us within 24 hours of receiving the shipment at the latest. Our operators will inform you about the further procedure as soon as possible. You can exchange the product in agreement with our online sales coordinators.

How do I choose the right product for me?

If you are not sure whether a particular product is suitable for you, our team of nutritionists is available to help clarify any nutritional question.

Feel free to contact us at any time at nutriclub@vitalia.com.mk

In the meantime, consider our personalized nutrition option, which will give you a unique and individual plan according to your requirements.

You can find the option in the main menu, under the "Food" category, or by clicking on the link below.

The form is short and simple to fill out, and we will get all the necessary information to provide you with a guaranteed quality, personalized nutrition plan.

Where do you deliver to?

Vitalia currently delivers items only on the territory of the Republic of Macedonia.

Your order will be delivered to the address you provide as the shipping address.

The delivery time is within 2-3 days, except in the case of weekends or public holidays.

We use the services of Eko Logistic Courier for the delivery of your shipment, and it will be delivered to the address you specify for delivery, every day (except Sundays or public holidays) in the period from 08:00 to 17:30.

For more information or for delivery problems, please contact us at 02/3217-177, through the contact form or at contact@vitalia.com.mk.

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